Call log view window, Workgroup view window, Call log view window workgroup view window – AltiGen MAXCS 7.0 Update 1 ACM Administration User Manual
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Chapter 3: Getting Around MaxAdministrator
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MaxCS 7.5 Administration Manual
The radio button to the left of each trunk location is green when the trunk is idle, and red when the extension
is not ready or in use. The location format is logical board ID:channel – for example, channel 3 on the board in
logical board ID 9 is location 09:03. The Type, Status and Duration of trunk use is also displayed.
Note:
The Duration field displays the duration of the trunk only if the call is connected after MaxAdmin is
started. The field will be empty if the trunk is idle, not ready, out of service, or the call was connected
prior to MaxAdmin being launched.
You can double-click any trunk location to open the Trunk Configuration window for the selected trunk.
The Reset button resets the selected trunks to the idle status if the trunk is connected to a carrier. You’ll be
asked to confirm the reset, and a status message will tell you if the reset was successful.
Call Log View Window
The Call Log View window displays the line and trunk traffic history.
Prints selected
log entries.
Clears the
window of all
data.
Figure 7.
Call Log View window
The window displays, for the last 30 calls, the caller line or number, the callee, the starting time in 24-hour
format and the length of the call. When the call is from another AltiGen system, the call is displayed as “Caller
System IP Address-Extension Number
.”
Workgroup View Window
The Workgroup View window displays data and statistics for workgroups:
Figure 8.
Workgroup View window
This window displays the following data:
•
Extension
– The workgroup pilot extension number
•
Name
– The workgroup name
•
Agents
– The number of agents assigned to the workgroup
•
Login
– The number of agents logged into the workgroup
•
Available
– The number of logged in agents who are available to receive workgroup calls
•
DND
– The number of logged in agents who are unavailable with the Do Not Disturb status
•
Wrapup
– The number of agents who are in wrapup mode