AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 103)

Phrase Management
MaxCS 7.5 Administration Manual 87
Making Auto Attendant Assignments
Once the AAs are set up, you can use them in various in-call routing situations – trunk, DNIS, caller ID, in-call
routing, and an answering option for an extension or workgroup.
For example, for trunk /AA assignments, see “Incoming Call Routing” on page 156. For extension or group
assignments, see “Setting Answering Options” on page 195.
Phrase Management
You might want to record unique phrases to customize an AA or a group. When the system is configured to
have the AA answer incoming calls, callers hear a customized greeting. For example:
“Thank you for calling ABC Company.
Enter the extension number of the person you wish to speak with.
Press 1 for sales.
Press 2 for technical support.
Press 3 for accounts payable.
Press 0 to reach the operator.
To repeat this menu, press star (*).”
An example of a group greeting phrase:
“Please hold; someone will be with you shortly.”
You might also want to give callers the option of hearing prompts in another language. For information on
configuring for a multilingual AA, see “Multilingual Configuration” on page 91.
This section covers information on how to use pre-recorded phrases, record custom phrases, and use
professionally recorded phrases.
Using Pre-Recorded Prompts
MAXCS provides ready-to-use pre-recorded phrases. Phrase 0001 is the default AA greeting at the root menu
level. Phrases 0291 through 0297 are phrases used for group queue prompts. Select the phrase you want to
use in the Prompt field. To hear the pre-recorded phrases:
1.
Use any phone to dial “###”, and log in with the system manager’s extension and password.
2. Press 6 for the Phrase Management option.
3. Press 1 to review a phrase.
4. Enter the 4-digit phrase number from the list below to hear the phrase.
Phrase # Phrase
0001
(default) Thank you for calling. If you know the extension of the person you wish to speak with, please enter
it now. To reach the operator, press 0 or simply stay on the line.
0291
(default) Please hold; someone will be with you shortly. For your convenience, you may leave a message if
you wish by pressing the # key on your telephone and we will get right back to you.
0292 Please hold; someone will be with you shortly.
0293 We appreciate your call and will be with you as quickly as possible.
0294 Thank you for your patience. We should be with you soon.
0295
Thank you for your patience. We should be with you soon. For your convenience, you may leave a
message if you wish by pressing the # key on your telephone and we will get right back to you.