AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 179)

DNIS Routing
MaxCS 7.5 Administration Manual 163
Within each of these three time slots, you have the following routing options for incoming calls:
• Route to a particular extension selected in the list
• Route to a particular auto attendant selected in the list
• Route to the operator
Also, you can set additional routing attributes based on:
• Holiday Profile – Routes incoming calls based on Holiday Profiles configured in the System Configuration
window (see “Routing Calls on Holidays” on page 53)
• Business Hours Profile – Routes incoming calls based on Business Hours Profiles configured in the
System Configuration window (see “Setting Business Hours” on page 51). During Business Hours,
Outside
Business Hours and Non Working Day are defined and selected by the Business Hours profile.
• Enable Fax-over-IP – Lets you enable the FoIP feature. (Note that FoIP upport is best effort and can be
dependent on the fax device make/model – MAXCS fax device configuration guides can be found in the
AltiGen Knowledge Base)
• Set Call Priority – Lets you assign a call priority from 1-9 to the selected DNIS number. The highest
priority is 1, the lowest priority is 9.
• Set Call SKLR – For workgroup-directed calls. Lets you assign a skill level requirement from 1-9 to the
selected DNIS number. This setting tells the system to match the call to an agent’s skill level setting. (Set-
ting an agent’s skill level is explained in “Skill Based Routing” on page 260.)
• Language Setting – Lets you specify that callers who dialed the selected number will hear prompts in the
language you set here. This field will have choices only if you added sets of prompts according to the
instructions in “Multilingual Configuration” on page 91.
FoIP In-Call Routing
For instructions on FoIP In Call Routing, see Chapter 29, starting on page 367.