AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 57)

The View Windows
MaxCS 7.5 Administration Manual 41
• Not Ready – The number of logged in agents who are in Not Ready state
• Busy – The number of logged in agents who are currently on the phone
• Error – The number of logged in agents with extensions that are left off-hook or other user error
• Logout – The number of agents who are logged out from the workgroup
• Unstaff – The number of agents who are logged out from the system and have become a virtual extension
• Queue – The number of calls waiting in queue
• Waiting Time – The longest wait time of callers in queue
• Service Level – The percentage of calls in queue with queue time less than or equal to the defined
service level threshold
Current Resource Statistics Window
The Current Resource Statistics window displays the total VoIP channels, available channels, and in-use
channels.
The window allows administrators to monitor VoIP channel usage and MeetMe conference resource use.
Figure 9. Current Resource Statistics window
Top part of the window
Contains a summary of codec usage.
Middle part of the window
Displays the following data:
• Gateway ID – The ID of the VoIP channel’s home gateway
• IP Resource – The Triton VoIP logical board ID:internal DSP channel ID
• Codecs Capability – The codecs the IP channel can use
• Active Codec – The codec currently being used
• Used By – The extension, trunk, or SIP channel that is using this channel
• Connect To – The extension, trunk, or channel the channel is connected to
• Packets Sent/Received – The number of voice packets sent and received