AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 293)

Queue Management – Advanced
MaxCS 7.5 Administration Manual 277
Announcement
The Announcement tab allows for configuration of queue announcements.
Figure 161. Workgroup Configuration, Advanced Queue Management, Announcement tab
To configure queue announcements:
1.
Select any of the following check boxes:
• Use Default System Phrases
• Queue Position
• Expected Wait Time
2. If you are not using default system phrases, use the lists to select the Greeting Phrase and Update
Phrase
s that will be played to callers in queue.
3. Select the Update Interval (0 - 180 seconds) to be inserted between queue phrases.
Note: If the interval is set to 0, the system will play phrases one after the other without music in between.
4. Click OK or Apply.
Menu Selection
The Menu Selection tab allows for configuration of a voice menu selection that can be made available to
callers in queue. When a workgroup queue is controlled by the Advanced Queue Management application,
calls in queue will hear a menu prompt. The menu will allow callers to take certain actions based on digit input,
and callers can also hear one or more phrases associated with the actions.