AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 192)

Chapter 15: Extension Configuration
176 MaxCS 7.5 Administration Manual
There are three types of extensions:
• Physical Extensions are associated with a physical port and device, usually a telephone set. This is what
most users think of as an extension.
• Virtual Extensions are not associated with a physical port. Virtual extensions can be used as message
mailboxes and in telephone sharing environments. Users of a virtual extension can log in on any available
station to access physical extension features using Feature Codes.
• IP Extensions are generally associated with an IP phone. The option is unavailable when the Enable IP
Extension option is not checked. When Enable IP Extension is checked, it will allow the IP phone to log
on as an IP extension.
About the Apply To Button
A change you make to an extension can often be applied to one or more other extensions by using the Apply
To
button.
Clicking the Apply To button opens a list of all extensions to which the change can apply. Select the extensions
to which you want to apply the change (all are selected, by default). Use the Shift or Ctrl keys to select several
extensions.
The Apply To button is disabled unless a change you made can be applied to other extensions. When you
use the button to apply changes to multiple extensions, it works on only those changed attributes that can be
applied.
Setting up Extensions
Set up new extensions in the Extension Configuration window.
1.
Click the Add button below the Agent/Supervisor/Extension list.
Figure 108. The Extension parameters
2. Type in an Extension Number.
The number must begin with a number assigned to be used for extensions, and it must be the length
assigned to extensions, both of which are set on the Number Plan tab in the System Configura-
tion window, as described in “Setting a System Number Plan” on page 47.
3. If you have a multi-site setup, with multiple MAXCS systems connected over IP, a VoIP domain is created
in the Enterprise configuration. If you want to publish the extension to all MaxCS 7.0 systems within the
VoIP domain, check the Global Extension check box. “(Global)” will be displayed beside the extension’s
type in the Agent/Supervisor/Extension list. No configuration is needed on other MAXCS systems on
behalf of this extension.