AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 176)

Chapter 13: In Call Routing Configuration
160 MaxCS 7.5 Administration Manual
Figure 102. In Call Routing window, Caller ID Routing tab
Adding and Deleting Caller ID Route Entries
To add entries to the Caller ID routing table, click the Add button. In the dialog box, type a Caller ID Number
and a descriptive Caller ID Name, then click OK.
The number and name entries have the following requirements:
• The Caller ID Number field allows only 0-9, “-” (hyphen), and “*” (asterisk). For example, both
5102529712 and 510-252-9712 are acceptable.
• The Caller ID Name is descriptive and optional; it can be used to remind you about the nature of the
number and routing. For example, you might give the 2529712 number the name “Tech Support.”
To delete an entry, select it in the Caller ID number list, then click Delete.
Defining Caller ID Routing
After adding an entry, you define it by first selecting it in the list. When you select an entry, its name and other
defined attributes, if any, appear in the fields of the tab. You can edit any of these attributes.
For each number, you can set routing for three distinct time periods defined in the Business Hours tab (see
“Setting Business Hours” on page 51):
• During Business Hours
• Outside Business Hours
• Non Workdays
Within each of these three time slots, you have the following routing options for incoming calls:
• Route to a particular extension selected in the list