AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 397)

Trace Collector
MaxCS 7.5 Administration Manual 381
Trace Collector
The Trace Collector collects trace for diagnostic purposes, and lets you upload the results to AltiGen Technical
Support directly from the Trace Collector dialog box. You can run the Trace Collector tool from the Windows
Start
menu, and also from MaxAdmin’s Diagnostic menu.
Note: Trace Collector is not available from an MaxAdmin installed in a remote machine.
The Trace Collector first examines the running status of MAXCS and the gateway, and then checks whether
each trace status is on or off. If a trace status is turned off, the AltiGen system will not produce those traces.
A message box pops up if MAXCS and the gateway are not running or an important trace status is off.
Parameters for Trace Collector
Customize traces by choosing from the following parameters:
Time Period for Extension Feature #66 – Defines how many hours you want to go back to collect trace,
starting from the time you press #66. The default value is 2 hours.
Case Number – Enter the AltiGen case number associated with this trace collection activity. The case number
will comprise the first part of the file name of the collected trace package.
Problem Description – Enter a description of the problem, including the extension number involved, the time
when the problem happened, how to reproduce the problem, and so on.
Time of Incident – The tool collects the trace between the time ranges. The range covers before and after the
defined Date and Time. The default Date and Time is one hour before the current date and time, and the default
variation is 60 minutes. This setting is not applicable when #66 is performed.