AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 31)

Enhancements Included in Release 6.0
MaxCS 7.5 Administration Manual 15
is busy, the next extension is hunted until a free extension is found. If all extensions are busy, the incom-
ing call will be queued and listen to background music.
Individual and System Call Pick Up - allows users to answer a ringing telephone from another station.
Intercom Call —by pressing #93 on an analog phone, users can make an intercom call to an AltiTouch
510 or an AltiGen IP phone. If the phone is in idle state, the phone speaker will be turned on, and the
voice path is connected. If the target phone is busy, the caller will hear a busy signal. This feature can be
enabled or disabled per extension by the administrator.
Line Park— allows for a set of 99 lines to be used as a park pool, where trunk incoming calls can be
parked automatically, (by routing/call handling treatment in MaxAdministrator). Park Lines are organized
into groups, with up to 99 groups supported. Parked Lines can be assigned to an IP phone programma-
ble key for call pickup. Line Park group has busy queuing and time out transfer options.
Live Call Handling— allows a caller to hear a ringback tone when the extension user is in voice mail,
paging, transfer, or conference state. Designed primarily for the operator, the call is shown as “ringing” in
AltiConsole.
Meet-Me Conference—MeetMe conference scheduling, monitoring and control.
Mobile Extension— allows a regular CO-connected PSTN phone, such as a home phone or cell phone,
to be used to simulate a PBX office extension. A Mobile Extension has most of the PBX system’s call
control and call center features. The trunk property is dynamically changed between regular PSTN trunk
and MobileExt trunk. The MobileExt user has the option to press any digit to connect to a call. By press-
ing ** to end a call, the system will simulate on-hook/off-hook sequence and play a dial tone to the
MobileExt user.
Multi-lingual support - supports multiple sets of system and custom language phrases. Up to 9 different
sets of language phrase can be configured. A language preference tag can be assigned to the extension
user or selected by the incoming caller. The system plays the specified language when the extension
user accesses system features or the external caller reaches a voice mail box.
Multiple Call Waiting with Personalized Greetings— a personal queue that allows users to handle
multiple incoming calls by letting callers wait in queue until the user answers the call. This allows users to
transfer or park calls before answering the next call in queue. Users may also record and use personal-
ized Initial and Subsequent greetings to be played for callers in queue.
Music on Hold— allows callers to hear music or pre-recorded messages while waiting on hold. Music
source can be either from an external audio device connected to a telephony board audio input port, or
from a pre-recorded music file played by a VoIP board.
One Number Access— a feature that eliminates “telephone tag” by allowing the caller to find the exten-
sion user through preset numbers, according to a designated schedule. Setup is available through the
One Number Access tab of Extension Configuration and/or the MaxCommunicator and MaxAgent client
applications. An ONA password is optional. The user can press any key to pick up an ONA call. ONA
Call Screening
allows a user to enable a call screening option to ONA, where a caller is prompted to
record a caller name to continue ONA.
Operator Off-line —when this feature is enabled, all calls are directed to the AA. When the caller dials 0
and the operator is not available, the call is routed to the operator mailbox.
Out Call Routing Configuration —allows outgoing calls to be directed to particular trunk routes, based
on a configured dialing pattern.
Outside Call Blocking —when this feature is enabled, access to outside lines is temporarily disallowed.
Paging (IP)— allows paging over IP to a group of internal IP phones.
Paging (analog trunk or station port) - allows paging through a Zone paging device connected to an
analog trunk or station port.
Paging (Audio-Out Port)— allows paging though a speaker connected to an audio output port.
Personal Call Park and Pick Up— users can park calls at one station to be picked up at another station.
Up to 50 calls may be parked at one station simultaneously. Calls parked to a group are protected. Only