AltiGen MAXCS 7.0 Update 1 ACM Administration User Manual

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Chapter 1: New Features

MaxCS 7.5 Administration Manual

Real-time queue status
Real-time workgroup resource status
Daily operation results
Trends of data over time

SuperQ

- a Java-based application designed to queue and distribute calls for call centers with work-

groups located in different geographic locations or across multiple AltiGen servers. SuperQ enables call
centers to combine teams of workgroups from multiple locations into one virtual team.

VRManager

- allows administrators/supervisors to convert, schedule backup/delete, and query recorded

files.

SDK Tool Kit -

offers a complete set of tools including APIs, documentation and sample programs, to

enable a developer to begin programming rapidly and efficiently. It includes a self-installing CD-ROM
containing AltiGen SDK software. Session-based licensing is required for both Basic API and APC API
interfaces.

This manual is related to the following products:

MAXCS 7.5 ACM Administration