AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 282)

Chapter 22: Workgroup Configuration
266 MaxCS 7.5 Administration Manual
Setting Mailbox Playback Options
You can use the following check boxes to turn on or off options for listening to playback of recorded messages.
These options apply to both new messages and saved messages, and they can be applied to multiple
workgroups using Apply to:
Parameter Description
Announce Message Sender
Before Playback Selected, the user hears the name of the message sender (internal sender
only) before listening to recorded AltiGen Voice Mail System messages.
Announce Time Stamp
Before Playback Selected, the user hears the timestamp (time and date) of each message
before playback.
Confirm Callback Number Selected, system confirms the accuracy of the caller’s number.
Enable Distinctive Call
Waiting Tone
Selected, the user hears three different call waiting tone cadences to
distinguish between internal, external, and operator calls (see “Distinctive
Ring” on page 46).
Play the Newest Voice
Message First Selected, new voice mail will be retrieved first. When not selected, the
system will play voice mail based on FIFO (first in, first out).
Setting Mailbox Capacities
You can set various mailbox capacities with the following options, and you can apply the settings to multiple
workgroups using Apply to:
Parameter Description
Max Number of Messages
Maximum number of messages stored in the workgroup’s mailbox. The
range is 1 - 999, defaulting to 100.
Mailbox Size
Mailbox size in MBs of stored messages. The range is 1–500 MB, with a
default of 50.
Max Message Length
Maximum length of voice messages in minutes. The range is 1–30 minutes,
with a default of 5 minutes.
Retention Length of Saved
Number of days saved messages are archived by the system. The range is
1
–90 days, with a default of 60.
Press Zero Option
This option allows a caller to press “0” while listening to this workgroup’s greeting. When the caller presses “0,”
the call will forward to the specified destination. Use the list to specify a forwarding destination for the call:
Voice Mail
, AA, Extension, Group, Operator (default), Outside Number, or Line Park.
If you choose to forward to an Outside Number, select a trunk or route access code to use in the small list on
the left, and type in the full prefix and phone number.
Voice Mail Access Option
To allow agents of a workgroup to access the group’s voice mail in MaxAgent (MaxAgent’s WG VM tab), select
the group and check Enable agents to access voice mailbox of workgroup.
Setting Message Notification Options
To set notification options on new incoming e-mail and voice messages, click the Notification tab in the
Workgroup Configuration window, and select the workgroup number from the Group List.