AltiGen MAXCS 7.0 Update 1 ACM Administration User Manual

Acm administration manual, Maxcs release 7.5

This manual is related to the following products:

MAXCS 7.5 ACM Administration

Table of contents

Document Outline

About This Documentation
New Features
- Enhancements Included in MAXCS Release 7.5
- Enhancements Included in Release 7.0 Update 1
- Enhancements Included in Release 7.0
- Enhancements Included in Release 6.7 Update 1
- Enhancements Included in Release 6.7
- Enhancements Included in Release 6.5 Update 1
- Enhancements Included in Release 6.5
- Enhancements Included in Release 6.0
System Requirements and Installation
- Minimum System Requirements
- MAXCS Licenses
- Preparation for Installation
- Installing MAX Communication Server
  - Softswitch System Installation
- Installing MaxAdmin on a Network Client
- Uninstalling MaxCS 7.5
Getting Around MaxAdministrator
- Logging In and Out
  - Changing the Password
- The Main Window
- The View Windows
- Assigning Seat-Based Client Licenses
- Stopping the AltiGen Switching Service
- Programs Available from the Windows Start Menu
System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
  - Adding Speed Dial Entries
  - Editing Speed Dial Entries
- Defining System Call Restrictions
- Creating Account Codes
  - Adding and Deleting Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
  - Adding Feature Profiles
  - Limitation
Media Server and Gateway Management
- Managing Gateways
- Setting Parameters
- Adding and Attaching a Gateway
- Detaching and Deleting a Gateway
- Changing Gateway ID and Password
- Gateway Configuration Tool
- Configuring the Applications Server
Voice Mail Configuration
- Managing Messages
- Creating Distribution Lists
  - Defining a Distribution List
Auto Attendant Configuration
- Planning Is Essential
  - Example: AA Planning
- Adding Auto Attendants
- Configuring Auto Attendants
  - Configuring Menu Items
    - Auto Attendant Actions
    - Collecting Digits
  - Making Auto Attendant Assignments
- Phrase Management
Multilingual Configuration
- Configuration Overview
- Creating Language Phrase Packages
  - Storing Language Phrase Packages
- Configuring for a Multilingual System
- Enabling Multilingual Support in the Auto Attendant
- Configuring the Extension
  - Extension User Can Change Language Setting
    - Configuring Feature Code #12 for Language Selection
- Using DNIS to Set the Language
- Which Language Will Be Used?
Call Recording Configuration
- Description of the Recorded File Name
- Configuring Call Recording
  - Using a Remote Shared Directory
Application Extension Configuration
- Application Extension Setup
Board Configuration
- Configuring Boards
- Board Configuration Parameters
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Board SIPSP
  - Configuring the SIPSP Board
    - Block Unauthorized SIP Invite Messages
    - Fax Routing
- Configuring Virtual Board HMCP
- Configuring the MAX1000/2000 Board
- Configuring the Virtual MobileExtSP Board
Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- SIP Tie Trunk Properties
- SIP Trunk Properties
  - Configuring SIP Trunks
    - SIP Trunk Group Configuration
    - Creating a SIP Trunk Profile
- Triton T1/E1 Trunk Properties
  - Caller ID and DID Incoming Sequence Example
- Triton Analog Trunk GS/LS Properties
- Incoming Call Routing
  - Regular Trunk Calls
  - Web IP Calls
- Outgoing Call Blocking
In Call Routing Configuration
- Caller ID Routing
  - Adding and Deleting Caller ID Route Entries
  - Defining Caller ID Routing
- DNIS Routing
Out Call Routing Configuration
- Configuring Out Call Routing
- Configuration Example – Solving 10-digit Dialing
- Resolving Dialing Delay: Non-USA/Canada Countries
Extension Configuration
- About the Apply To Button
- Setting up Extensions
- Configuring Group Options for an Extension
- Adding or Removing Group Assignments
- Setting up Station Speed Dialing
  - Editing Speed Dial Entries
- Setting Mailbox Options
- Setting Message Notification Options
- Configuring Calling Restrictions
  - Setting Call Restriction Options
  - Setting Other Call Restrictions
- Setting Answering Options
- Configuring One Number Access
- Setting Up Monitor Lists
  - Restrictions and Defaults
  - Configuring a Monitor List
    - About Viewing Remote Extension Activity
Setting Up IP Extensions
- Signaling Channels
- Media Channels
- Setting an IP Extension
  - Setting VoIP Codec for IP Extension
    - For Local IP Phone Deployment
    - For Remote IP Phone Deployment
  - Setting Fax-Over-IP for an IP Extension
IP Phone Configuration
- Configuring the AltiGen IP Phone
- Configuring Auto-Discovery of Server IP Address
- Polycom Configuration
Mobile Extension Configuration
- MobileExtSP Board Overview
- Configuring the MobileExtSP Board
- Configuring an Extension as a Mobile Extension
  - Additional Configuration for MaxMobile Communicator
- Voice Mail for Mobile Extensions
- Mobile Extension Limitations
Hunt Group Configuration
- Overview of Huntgroup Configuration Window
  - Apply to Button
- Setting Up Huntgroups
  - Establishing Basic Hunt Group Attributes
  - Setting Call Restrictions
- Establishing Hunt Group Membership
- Setting Hunt Group Mail Management
- Setting Message Notification Options
- Setting Call Handling Options
- Setting Queue Management Options
- About Fax-over-IP Hunt Groups
Paging Group Configuration
- Setting Up a Paging Group
- Adding Members to a Paging Group
- Removing Members from a Paging Group
- Polycom Paging Groups
  - Configure Polycom Paging
Line Park Configuration
- Implementation notes
- Configuring Line Park
  - Setting Up a Line Park Group
  - Deleting a Line Park Group
Workgroup Configuration
- Creating and Configuring Workgroups
- Overview of Workgroup Configuration Window
  - Apply to Button
- Setting Up Workgroups
- Establishing Workgroup Membership
  - Log In/Out a Group Member
  - Setting Login Status for System Restart
- Setting Business Hours
- Skill Based Routing
- Setting Workgroup Mail Management
- Setting Message Notification Options
- Setting Call Handling Options
- Queue Management – Basic
- Queue Management – Advanced
- Application Extension Queue Control
- Agent Logout Reason Codes
- MaxCall Configuration
Using MeetMe Conference
- MeetMe Conference Features
- Setting the MeetMe Conference Extension
- MeetMe Conference Window
- Working in the MeetMe Conference Window
  - Using the Calendar Button
- Creating a Meeting
- E-mailing a Meeting Invitation
- Modifying the E-mail Template
- Starting and Stopping a Meeting
  - Continuing a Meeting Beyond Its Duration Time
- What the MeetMe Conference Host Can Do
- Joining a MeetMe Conference
Location-Based E911 (for Roaming Users)
- About E911 Location IDs
- Designing E911 Location IDs for Your Organization
- AltiGen IP Phones Supporting E911 Location IDs
- E911 Hierarchy
- E911 Location ID Configuration Process
- Creating the E911 Location ID Table
- Requiring a Password to Change E911 Location ID
- Assigning E911 Locations on AltiGen IP Phones
Network Configuration Guidelines for VoIP
- ISP/Intranet Quality of Service (QoS)
- Virtual LANs
  - Ethernet II Framing Header
    - Specifying the Priority Value
  - Enabling VLAN
- WAN Bandwidth
- WAN Router Configuration
- Firewall Configuration
- Network Using NAT
- Network Configuration Guidelines for AltiGen IP Phones
- Configuration Guidelines for NAT
  - Private Network Configuration Example
  - VPN Network Configuration Example
    - Example Setup: Branch office LAN
Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening Enterprise Manager
- Overview of Enterprise Manager
  - Changing the Enterprise Manager Password
- Setting VoIP Codec Profiles
- Setting Codec Priority
  - Codec Negotiation
    - Codec Negotiation - Server to Client
    - Codec Negotiation - Server to Server
- About the G.722 Codec
- Assigning Codec Profiles to IP Addresses
- Managing IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
  - Creating a Multi-site VoIP Domain
  - Declaring Additional Servers for the VoIP Domain
- Working with Servers in the Domain
- Managing Domain Users
- Configuring Departments in a Multi-site VoIP Domain
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
System Report Management
- System Summary Report
- IP Cumulative Traffic Statistics
  - Resetting Cumulative Statistics
- Using SNMP
Microsoft Exchange Integration
- MaxCS Private Cloud Service
- Requirements
- When You Install MAXCS
- Exchange Integration Configuration Steps
- Extra Steps for Bridged Access and Native VM Integration
  - Configuring UM Settings for Each User
- Configuring for Out Calling from UM
  - Configuring MaxAdministrator
- When You Create a New Mailbox User
- Testing for Synchronization
  - Troubleshooting Tips
- Notes
Fax-over-IP Configuration
- Limitations
- Requirements
- Overview
- Configure an IP Extension for FoIP
- Enabling this setting changes the configuration for this extension as follows:
- Configure In Call Routing for FoIP
- Create a SIP Trunk for Fax Routing
- Configure Two Fax Registration Channels
- Configure Gateway Devices
- FoIP Hunt Groups
Tools and Applications
- AltiGen Board Test
- CT-Bus Test Tool
- Backup and Restore Utility
- MAXCS Admin & Extension Security Checker
  - Checking Extension Security
- Start & Stop All AltiGen Services
- Trace Collector
  - Parameters for Trace Collector
  - Limitations
- Network Log for AltiGen IP Phones
- Voice File Converter
- Read Config
- Work/Hunt Group Converter
- Exporting and Importing Extensions
- AltiGen Custom Phrase Manager
- HMCP Certification Test Tool
  - Determine Optimal Codec Combination
  - Measure DPC Latency
E1-R2 and E1 ISDN PRI Installations
- Signaling Values, By Country
- E1 ISDN PRI Installation
  - Protocol/B Channel Maintenance Message Settings, By Country
Required Service Parameters
- Service Parameters/Request Information for T1
- Service Parameters/Request Information for PRI
  - Technical Information for PRI with Voice
  - PRI Channel Assignment
    - CSU/DSU Requirements
- Service Parameters/Request Information for E1
Network Ports
- Remote IP Phones Behind NAT
Technical Support & Product Repair Services
- Technical Support Eligibility
  - How To Reach AltiGen Technical Support
- Product Repair
- Technical Training for Administrators
Troubleshooting
- Polycom Phone Cannot Register
- Poor Voice Quality
- Cannot Make a Connection
- IP Resource Does Not Appear in Current Resource Statistics
Index
- Symbols
- Numerics
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- Z