AltiGen MAXCS 7.0 Update 1 MaxAgent User Manual
Maxagent, Manual
Table of contents
Document Outline
- Contents
- About MaxAgent
- Installation
- Getting Started
- Logging In
- When Connection Is Broken
- Overview of the Main Window
- Changing Activity Status and Recording Activity Greetings
- Setting Status to Ready or Not Ready
- Turning Do Not Disturb On and Off
- Log Out or Change Workgroups
- Minimizing and Exiting MaxAgent
- Shrinking MaxAgent
- Using the Windows Tray Phone Icon
- Searching in the Tabbed Windows
- Customizing the Display
- Using MaxAgent
- Answering Calls
- Dialing Out
- Placing Calls on Hold
- Using Call Waiting
- Transferring Calls
- Making Conference Calls
- MeetMe Conference
- Recording Calls
- Using Account Codes
- Checking Voice Mail
- Monitoring Activity of Other Extensions/ Workgroups
- Viewing the Call History
- Adding Contacts to MaxAgent
- Checking Workgroup Status
- Viewing Your Workgroup Performance
- Viewing Queues
- Using ActiveX Control with Third Party Applications
- Configuring MaxAgent
- Using MaxCall
- Appendix A
- Index