AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 206)

Chapter 15: Extension Configuration
190 MaxCS 7.5 Administration Manual
Setting Message Notification Options
The Notification tab of Extension Configuration provides for setting notification options on new incoming e-
mail as well as voice messages.
To work with notification settings, select the extension number from the Agent/Supervisor/Extension list,
then click the Notification tab.
Figure 118. Extension Configuration, Notification tab
Individual users can also configure Message Notification within the AltiGen client applications
MaxCommunicator and MaxAgent.
Note: You can use Apply to to apply notification settings to one, some, or all extensions. See “About the
Apply To Button” on page 176 for more information on using Apply to.
Setting the Message Types for Notification
Select the types of messages for which the extension user is notified:
• None – No notification. Selecting this option does not prevent the user from getting message waiting
indicators or stutter dial tone when new messages are received.
• Urgent Voice Messages Only
• All Voice Messages
The system will perform notification under the following conditions:
• Extension's message notification is set to Urgent Voice Messages Only.
• Extension's notification Schedule is set to Non-Business Hours.
• Voice mail received during business hours is marked urgent.
• Extension user does not check the urgent message.
The system will start notification as soon as it enters non-business hours.