Nortel Networks NN43001-106 - Manual (Page 541)

Feature interactions 541
Feature interactions
Hold
If the BSFE feature is active, the secretary answers the incoming boss call
by pressing the SCR key or by pressing the BFS key. If the call is answered
on the BFS key, pressing the key a second time will automatically put the
call on hold and autodial the DN of the boss. If the class of service of
the telephone is Auto Hold Allowed (AHA) and the call is on the BFS key,
pressing the SCR key a second time puts the call on hold. If the class of
service of the telephone is Auto Hold Denied (AHD) and the call is on the
BFS key, pressing the SCR key again releases the call.
Hotline
Hotline takes precedence over BSFE. Hotline calls to the boss telephone
are not filtered, even if the BSFE feature is active. The hotline calls are
directed to the boss telephone.
Voice Call
If the Voice Call key/lamp is configured as the boss DN on a third party’s
telephone, the call is not filtered by the BSFE feature and the call terminates
on the boss telephone.
Voice Mail
If a call is unanswered, whether the BSFE feature is active or deactivated,
the voice mail message is sent directly to the voice mail box of the boss.
The BSFE feature takes precedence over the following features:
• Camp On
If the BSFE feature is active on the boss telephone, the incoming
calls are not camped on this DN but are sent directly to the secretary
telephone.
• Call Waiting
If a call comes in while the boss is on a call and the BSFE feature is
active, the call is sent directly to the secretary telephone.
• Call Forward and Hunt Override
If a secretary calls the boss without using the Call Forward and Busy
Status (BFS) key, the call goes back to the secretary. If the secretary
uses the BFS key when calling the boss, the call goes to the primary
DN of the boss.
• Do Not Disturb
If the BSFE feature is active on the boss telephone, the Do Not Disturb
(DND) is overridden and the call is sent directly to the secretary.
• Hunting
If the boss has Hunt configured and the BSFE feature is active, an
incoming call is forwarded to the secretary, not sent through the hunt
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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