Nortel Networks NN43001-106 User Manual

Page 327

327

Attendant Recall

Contents

This section contains information on the following topics:

"Feature description" (page 327)

"Operating parameters" (page 327)

"Feature interactions" (page 328)

"Feature packaging" (page 330)

"Feature implementation" (page 330)

"Feature operation" (page 331)

Feature description

Attendant Recall allows a user to call the attendant directly during an
established call by pressing a single key. A three-way connection is
established among the user, the attendant, and the third party.

To activate this feature, a separate Attendant Recall key/lamp pair must be
equipped on proprietary telephones.

On single-line telephones, a user can recall the attendant during an
established call by flashing the switchhook. Attendant Recall is automatic
if a Transfer Denied Class of Service (XFD) is specified for the telephone.
If a Transfer Allowed Class of Service (XFA) is specified, the user hears a
special dial tone following the switchhook flash, and then dials zero (0) to
recall the attendant. After a switchhook flash has been used to recall the
attendant, it is not possible to return to a two-party connection before the
attendant answers.

Operating parameters

In order for the Overflow Position Busy (OVB) key to work, the telephone
must have an AOP DN configured.

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106

01.04

Standard

Release 5.0

27 July 2007