Nortel Networks NN43001-106 - Manual (Page 276)

276 Attendant Calls Waiting Indication
If the threshold has been exceeded and the Call Waiting indicator is flashing,
it changes to steadily lit when the threshold is no longer exceeded by either
number of calls or time delay.
Operating parameters
If neither the time delay or number of calls thresholds are defined, the Call
Waiting lamp state will not change from steadily lit to flashing.
Feature interactions
Call Park on Unsupervised Trunks
If all the attendants are busy and a Call Park Recall occurs, the recall is
placed in the calls waiting queue. If the recalled station is busy when the
recall occurs, the Disconnect Timer (DCTI) temporarily suspends timing
until the recall is presented. After the recall is presented, the Disconnect
Timer continues timing for the remainder of the period.
Feature packaging
This feature is included in base system software.
Feature implementation
Task summary list
The following is a summary of the tasks in this section:
1. LD 15 – Define Call Waiting thresholds and indications for a customer.
2. LD 12 – Add/change a Display Calls Waiting key on an attendant
console.
LD 15 - Define Call Waiting thresholds and indications for a customer.
Prompt Response Description
REQ: CHG Change existing data.
TYPE: ATT_DATA Attendant console options.
CUST Customer number
0-99 Range for Large System and CS 1000E system.
0-31 Range for Small System and Media Gateway 1000B.
- CWUP (NO) YES Call Waiting Queue Update. (Do not) automatically notify
attendant console (M2250) when the number of calls waiting
in queue changes.
- CWCL (0)-255 (0)-255 Call Waiting Call Limit. Lower and upper bound of the threshold
for the number of calls waiting (the default is 0).
- CWTM (0)-511 (0)-511 Call Waiting Time. Lower and upper bound of the threshold for
the time calls are waiting (the default is 0).
- CWBZ Call Waiting Buzz
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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