Nortel Networks NN43001-106 - Manual (Page 212)

212 Attendant Announcement
Configure the following announcement types in LD 56:
• Announcement when terminating to the Attendant (ANAT)
When a call is dialed directly, or intercepted, to the attendant, the caller
receives an ANAT announcement.
• Announcement when Night Service is activated (ANNS)
When a call is terminated to the night station or the night service queue,
the caller receives an ANNS announcement.
• Announcement when Call Forward No Answer to the Attendant (ANFA)
When a Call Forward No Answer (CFNA) call is redirected to the
attendant, the caller receives an ANFA announcement.
• Announcement when Call Forward Busy to the Attendant (ANFB)
When a Call Forward Busy (CFB) or Hunt call is redirected to the
attendant, the caller receives an ANFB announcement.
• Announcement when Slow Answer Recall to the Attendant (ANSR)
When a call is extended by the attendant and the call is not answered
within Recall Timer (RTIM) time, the caller is redirected to the attendant
and receives an ANSR announcement.
• Announcement on Attendant Extended Calls (ANXC)
When an attendant transfers a trunk call to an extension, the caller
receives an ANXC announcement until the requested party goes off
hook.
• Announcement when Overflowed or Forwarded (ANOF)
If a customer uses the Attendant Overflow Position (AOP) or Attendant
Alternative Answer (AAA) features, the call is redirected after a
specific time to a predefined telephone. The caller receives an ANOF
announcement until the call is answered.
Table 7 "Announcement received at termination." (page 212) summarizes
the types of announcements provided to the caller when a call is terminated
to the attendant, attendant queue, night station or night queue.
Table 7
Announcement received at termination.
Type of call Call destination
Announcement
received
Direct calls or abandoned calls Attendant or attendant queue ANAT
Direct calls or abandoned calls Night station or night queue ANNS
Call Forward No Answer treatment
(CFNA) Attendant, attendant queue, or night
station ANFA
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.