Nortel Networks NN43001-106 - Manual (Page 348)

348 Attendant Supervisory Console
Attendant Status using Lamp Field Array
A supervisory console can have up to 49 status indicators when used in
the Standard Busy Lamp Field mode. When using Enhanced Busy Lamp
Field mode, a supervisory console can display the status of all attendant
consoles in the customer group.
Figure 5 "Enhanced Busy Lamp Field
Supervisory mode" (page 348) shows an example of Supervisory monitoring
in Enhanced Busy Lamp Field mode on the Busy Lamp Field/Console
Graphics Module.
Figure 5
Enhanced Busy Lamp Field Supervisory mode
Visual indication of calls in queue
An attendant call queue holds incoming calls to the system that cannot be
immediately answered by attendants. The supervisory console can monitor
the call queue for specific types of incoming calls.
A maximum of 20 (ICI) key/lamp pairs can be assigned on an attendant
console. Each ICI is assigned to handle a specific type of call (such as
station, TIE, or dial 0) to the attendant. When a console is in the supervisory
mode, the state of the lamp associated with each ICI provides a visual
indication of the number of calls in the attendant queue for each ICI type.
Each supervisory console ICI lamp state (dark, flash at 60 ipm, fast flash at
120 ipm, steadily ON) provides the supervisor with a visual indication of the
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.