Nortel Networks NN43001-106 - Manual (Page 338)

338 Attendant Recall with Splitting
call, the call to the attendant to be canceled, the DN indicator to turn
on steadily.
By pressing the Release key or going on-hook, which causes the call
to revert back to a two-party call and to be put on hold, the call to the
attendant to be canceled, (the attendant Recall indicator to turn off), and
the DN indicator to flash at 120 ipm.
Pressing the DN key or operating the recall after the attendant answers the
recall will be ignored.
Complete Call Transfer
While waiting for the attendant to answer the recall (ringback tone is
received), the station user can complete the call transfer to the attendant as
follows:
• The analog (500/2500 type) telephone user: By going on-hook, which
causes the analog (500/2500 type) telephone to become idle and the
attendant will ring.
• The proprietary telephone user: By pressing the Call Transfer key (or
the attendant Recall key), which causes the DN indicator to turn off,
the Call Transfer indicator (or the attendant Recall indicator) to turn off,
and the DN to become idle.
• The M2317 telephone user: By pressing the CONNECT soft key (or the
attendant Recall key), which causes the DN indicator to turn off, (the
attendant Recall indicator to turn off), and the DN to become idle.
If the transfer operation is completed while the call is presented to the
console, then the following will occur:
• The Destination indicator turns off.
• The Source indicator stays on steadily.
• The attendant console digit display changes to identify the transferred
party.
• The transferred party receives ringback tone.
• The Recall ICI indicator stays on steadily (with other ICI indicators
associated with waiting calls of other types).
• The console continues to buzz.
If the transfer operation is completed while the recall is in the attendant
queue, then the DN at which the call is transferred becomes idle, the
transferred party receives ringback tone, and the call stays in the queue
as a recall.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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