Nortel Networks NN43001-106 - Manual (Page 171)

171
Activity Codes for Not Ready State
Contents
This section contains information on the following topics:
"Feature description" (page 171)
"Operating parameters" (page 171)
"Feature interactions" (page 172)
"Feature packaging" (page 172)
"Feature implementation" (page 173)
"Feature operation" (page 174)
Feature description
The Activity Codes for Not Ready State feature allows an agent to use the
existing Activity Code key to record activities while in the Not Ready State.
Operating parameters
This feature is designed for proprietary telephones with display. This feature
is not supported for analog (500/2500 type) telephones.
The Not Ready State is automatically invoked if the supervisor uses the
following keys:
• Observe Agent
• Call Agent
• Answer Agent
• Answer Emergency
Note: When these keys are used, the Activity Code key lamp does
not flash.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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