Nortel Networks NN43001-106 - Manual (Page 328)

328 Attendant Recall
Feature interactions
Attendant Alternative Answering
Under Attendant Recall conditions, the initiator of the recall rings the
destination side of the console, and the third party becomes the source.
The AAA timer is applied to the source party. If the AAA timer expires,
the destination is dropped, and the source is forwarded to the AAA DN. If
the source party disconnects before the destination party, the AAA timer
is restarted on the destination party still buzzing the attendant through the
ARC key. The AAA timer is dropped if both parties disconnect.
Attendant Forward No Answer
If an attendant recall is affected through the Attendant Recall key on a
proprietary telephone, or through a switchhook flash on an analog (500/2500
type) telephone, the destination side on the console is not dropped before
the call is routed to the night DN.
Attendant Lockout
If one of the stations activates Attendant Recall, the attendant is allowed
to reenter the connection.
Attendant Overflow Position
An Attendant Overflow Position call answered at an AOP DN may be
recalled to the attendant using the Attendant Recall capability (ARC key).
Attendant Secrecy
Attendant Secrecy does not apply on an attendant recall or when the
attendant reenters a call held on a Loop key. The Exclude Source and
Destination keys are used in these cases.
Attendant Splitting
After the attendant and the two parties have been connected, the attendant
can use the Attendant Splitting feature to communicate separately with
either party.
Automatic Redial
When an Automatic Redial (ARDL) call is not accepted by the calling party,
the Attendant Recall (ARC) key is ignored.
Call Party Name Display
Attendant Recall using the Attendant Recall key or a switchhook flash
results in both source and destination information being displayed. No
redirection reason is displayed, however. In this type of recall, the party that
pressed the Attendant Recall key or switchhook is the destination party.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.