Nortel Networks NN43001-106 User Manual

Page 345

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Attendant Splitting

Contents

This section contains information on the following topics:

"Feature description" (page 345)

"Operating parameters" (page 345)

"Feature interactions" (page 345)

"Feature packaging" (page 346)

"Feature implementation" (page 346)

"Feature operation" (page 346)

Feature description

Attendant Splitting allows the attendant to talk privately to the source or
destination side of an existing connection on the console. The Exclude
Source (EXCL SRC) key allows the attendant to speak privately with the
destination (called) party. The Exclude Destination (EXCL DEST) key allows
the attendant to speak privately with the source (calling) party.

Operating parameters

This feature is active only while the attendant is involved in the call.

Attendant Splitting applies to attendant consoles only.

Feature interactions

Attendant Recall

After the attendant and the two parties have been connected, the attendant
can use the Attendant Splitting feature to communicate separately with
either party.

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106

01.04

Standard

Release 5.0

27 July 2007