Nortel Networks NN43001-106 User Manual

Page 347

347

Attendant Supervisory Console

Contents

This section contains information on the following topics:

"Feature description" (page 347)

"Operating parameters" (page 350)

"Feature interactions" (page 350)

"Feature packaging" (page 351)

"Feature implementation" (page 351)

"Feature operation" (page 354)

Feature description

The Supervisory Console feature allows one attendant console in a
customer group to function in a supervisory capacity when put into the
Position Busy state. The elements of the Supervisory Console feature allow
any of the following functions.

Attendant Status Display

The supervisor, by monitoring the attendant status display, can determine
how many attendant positions are in service and able to receive calls.

If 1 to 20 attendants are assigned within a customer group, the supervisory
console can monitor their status using Trunk Group Busy keys. No add-on
module is necessary.

When an indicator on the module associated with a particular attendant
is on, the attendant is available to service calls. If the indicator is off, the
attendant position is in a Position Busy state. Attendant status indicators
are only operable when the supervisory console is in a supervisory mode
(Position Busy key operated). When the supervisory attendant is in Position
Busy, the LED associated with the supervisor fast flashes at 120 ipm.

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106

01.04

Standard

Release 5.0

27 July 2007