Nortel Networks NN43001-106 - Manual (Page 298)

298 Attendant Forward No Answer
between when the two timers expire. The AFNT timer can be set between
two and 126 seconds. The AFBT timer cannot be set higher than the AFNT
timer.
If the attendant does not accept the call before the AFNT timer expires, the
attendant is put in Position Busy and the call is relinked to the top of the
queue. If all attendants are put in Position Busy, the call can be forwarded
using Attendant Overflow Position (AOP) or Night Service if equipped.
When a call is forwarded from the attendant queue to a busy Attendant
Overflow Position, the call remains in the queue. If the AOP is idle, the
Attendant Forward No Answer timer is started. If the call is not answered
before time-out, the AOP is idled. The call is relinked to the top of the
queue. If all attendants are in Position Busy, Night Service is activated and
the call is transferred to the night DN.
If the night DN is busy, the call is added to the queue, provided the call
involves a CO, FEX, WATS, CAS, or CAMA trunk, or was handled by
Enhanced Night Service. Other calls, such as TIE or internal calls, are
given busy tone.
During Night Service, when a DID or CO trunk call is presented to an idle
DN, the Night Forward No Answer (NFNA) ring counter is started. If the
call is not answered during the NFNA time cycle, the call is disconnected.
Non-DID and non-CO calls ring until the call is answered or the calling
party hangs up.
Operating parameters
Attendant Forward No Answer operates in a standalone or networking
environment. For networking applications, the transferring and terminating
stations can be located on different nodes.
Attendant Forward No Answer does not apply to inter-attendant calls.
Night Forward No Answer (NFNA) and Night Forward No Answer in seconds
(NFNS) do not apply to calls waiting in the ACD queue or the Primary Line
Directory Number (PLDN) queue.
When Night Forward No Answer times out on an unanswered trunk, the
trunk is locked out until the far-end goes on-hook.
The maximum number of ring cycles for Attendant Forward No Answer on
an Attendant Overflow Position is 63.
AFNA timing ceases and the volume of the attendant buzzer is set to the
original value in the following cases:
• If the attendant answers a call
• If the attendant answers an Automatic Wake-up recall on the AWU key
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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