Nortel Networks NN43001-106 - Manual (Page 217)

Feature interactions 217
Attendant Overflow Position
If a call is presented to the attendant while receiving an announcement
and the call is then forwarded to the Attendant Overflow Position DN, the
announcement is not removed. The ANOF announcement is provided, if
configured.
Attendant Recall
Attendant Announcement does not support the Attendant Recall feature.
Automatic Call Distribution
Automatic Call Distribution (ACD) applies when the night DN is an ACD DN.
No announcement is provided when a call terminates to the ACD queue.
ACD announcements must be configured instead.
Automatic Timed Reminders
An Automatic Timed Reminders recall receives the appropriate
announcements.
Call Detail Recording Time to Answer
Attendant Announcement does not affect Call Detail Recording Time to
Answer. A separate CDR for the RAN trunk is generated by the RAN
answered calls.
Call Forward All Calls
An Attendant Announcement is provided if the night station activates Call
Forward All Calls (CFAC).
An Attendant Announcement is provided when the call terminates to the
attendant.
Call Forward No Answer
Call Forward Busy
Slow Answer Recall
Call Forward No Answer (CFNA), Call Forward Busy (CFB) or Slow Answer
Recall announcements take precedence over direct calls to the attendant,
attendant queue or night station. Announcement when terminating to the
Attendant (ANAT) or Announcement when Night Service is active (ANNS)
is the standard announcement provided for other calls. Ringback tone is
provided to the caller if an announcement is not defined.
Call Redirection by Time of Day
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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