Nortel Networks NN43001-106 User Manual

Page 273

273

Attendant Call Selection

Contents

This section contains information on the following topics:

"Feature description" (page 273)

"Operating parameters" (page 274)

"Feature interactions" (page 274)

"Feature packaging" (page 274)

"Feature implementation" (page 274)

"Feature operation" (page 274)

Feature description

All calls to the attendant, with the exception of slow-answer recalls, are
automatically queued in order of arrival. The attendant can answer a call
in two ways:

•

Calls can be answered in the order received, regardless of call type,
using the Loop key (LPK).

•

A particular call type can be answered before other calls in the queue by
manually selecting the appropriate Incoming Call Indicator (ICI) key.

The first call presented to an idle console is indicated by the appropriate
ICI lamp. All subsequent calls are indicated by the Calls Waiting lamp
only until the first call is released. All appropriate ICI lamps will then light,
and an attendant may select a specific incoming call type by pressing the
appropriate ICI key.

If a customer has multiple consoles, the first call in queue is presented to
the first idle console.

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106

01.04

Standard

Release 5.0

27 July 2007