Nortel Networks NN43001-106 - Manual (Page 251)

Feature interactions 251
• BKIS will give either overflow, transfer to attendant, or disconnect
treatment to analog (500/2500 type) telephones or trunks. Proprietary
telephones are disconnected.
Automatic Call Distribution Agent/Supervisory Consultation Calls
A consultation Call from an Automatic Call Distribution (ACD) agent to the
supervisor, invoked on the Supervisor key on the agent telephone, is not
considered an inquiry call and is not affected by the Break-In to Inquiry
Calls feature.
Automatic Hold
A consultation call on a proprietary telephone, using a second DN along
with Automatic Hold, is not treated as an inquiry call. The consultation call
may be broken-in to, but the call held on the first DN is not involved in the
Break-In.
Call Forward All Calls/Call Forward No Answer/Call Forward by Call
Type/Do Not Disturb
The operation of these features are overridden on a analog (500/2500 type)
telephone that has inadvertently been placed on-hook during a Break-In
conference to allow it to be re-rung by the attendant.
Call Forward All Calls/Call Forward No Answer/Make Set Busy/Do Not
Disturb
If the controlling party goes on hook in a Break-In conference, and is being
re-rung by the attendant, the ringing takes precedence over Call Forward
All Calls/Call Forward No Answer/Make Set Busy/Do Not Disturb that may
be applied to the telephone.
Digital Private Signaling System 1 (DPNSS1) Executive Intrusion
Executive Intrusion and Break-In are mutually exclusive. Pressing the BKI
key will activate Break-In or Executive Intrusion. In addition, intrusion is not
allowed into a Break-In conference.
Do Not Disturb
The operation of Do Not Disturb is overridden on an analog (500/2500 type)
telephone that has inadvertently been placed on-hook during a Break-In
conference to allow it to be re-rung by the attendant.
If the controlling party goes on hook in a Break-In conference, and is being
re-rung by the attendant, the ringing takes precedence over Do Not Disturb
that may be applied to the telephone.
Held Call Clearing
Held Call Clearing takes precedence over Break-In to Inquiry Calls.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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