Nortel Networks NN43001-106 - Manual (Page 173)

Feature implementation 173
Feature implementation
Task summary list
The following is a summary of the tasks in this section:
1. "LD 11– Define an Activity Code key for proprietary telephones." (page
173)
2. "LD 23 – Enable Activity Codes in the Not Ready State for an ACD
queue." (page 173)
LD 11- Define an Activity Code key for proprietary telephones.
Prompt Response Description
REQ: NEW
CHG Add new data.
Change existing data.
TYPE: a...a Telephone type. Type ? for a list of possible responses.
TN Terminal Number
l s c u Format for Large System and CS 1000E system,
where l = loop, s = shelf, c = card, u = unit.
c u Format for Small System, Media Gateway 1000B, and Media
Gateway 1000T, where c = card and u = unit.
CUST xx Customer number, as defined in LD 15.
... ...
KEY xx ACNT xx = Key number (the ACNT key cannot be configured as 0).
LD 23 - Enable Activity Codes in the Not Ready State for an ACD queue.
Prompt Response Description
REQ NEW
CHG Add new data.
Change existing data.
TYPE ACD Automatic Call Distribution data block.
Requires Basic Automatic Call Distribution (BACD) package 40.
... ...
ACNT x...x Account (Default activity code).
Maximum four digits.
Prompted if the ADS data block is built and the DCUS
(Maximum number of ACD customers) setting in LD 17 is
greater than one.
NRAC YES Enable Not Ready Activity Codes.
(NO) = default.
- NDFL xxxx Not Ready Default code.
Must be equipped with ACD D or NGCC package.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.