Nortel Networks NN43001-106 - Manual (Page 127)

Feature interactions 127
Attendant Console
The Incoming Call Indicator (ICI) can be configured to work with this feature.
When there is a recall, the ICI RLL key lamp is updated, and is either lit
or flashing. The attendant can answer the recall by pressing the ICI RLL
key instead of the Loop key.
Attendant Console - Call Key Lamp State and Display
When the attendant is dialing over an AC15 TIE trunk and the AC15 Timed
Reminder Recall feature is to be activated, the destination lamp state is
winking instead of lit. It is only lit when the called party answers.
Attendant Forward No Answer
If the Attendant Forward No Answer feature is activated and the attendant
fails to answer, the attendant is forced into Busy Position and the call goes
to the first idle attendant or is put into the attendant queue. If the conditions
are also satisfied to put the customer in Night Service and the original call is
an external call, the AC15 recall is directed to the Night DN.
Attendant Overflow Position
AC15 recalls are not routed to the Attendant Overflow Position. They are
directed to the first idle attendant or put in the attendant queue.
Attendant Secrecy
Secrecy is not activated when AC15 recalls are presented to the attendant.
Call Hold, Permanent
Call Hold Permanent is activated when the attendant presses the HOLD key
then the Release (RLS) key when extending a call, the call will then be
permanently held on the Loop key. If the attendant retrieves the original
call on hold by pressing the Loop key, the recall timer is stopped. If the
attendant then presses the RLS key, the call is extended and the recall
timer is restarted.
Called Party Name Display
When the AC15 recall is presented to an attendant or a telephone with a
display, the source and destination names are shown beside the DNs or
the ACODs.
Conference
The conference feature is sometimes used to perform a transfer when
a controlling party establishes a call, the controlling party establishes a
conference with a third party and releases, and a call is established between
the two remaining parties.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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