Nortel Networks NN43001-106 User Manual

Page 203

203

Attendant Alternative Answering

Contents

This section contains information on the following topics:

"Feature description" (page 203)

"Operating parameters" (page 205)

"Feature interactions" (page 206)

"Feature packaging" (page 207)

"Feature implementation" (page 207)

"Feature operation" (page 208)

Feature description

Attendant Alternative Answering (AAA) allows customers to define a timing
threshold for attendant calls. After the predefined time, the unanswered call
presented to an idle loop key on an attendant console is forwarded to a
predefined DN for alternate answering.

An unanswered call is forwarded to an idle or busy alternate DN. The call is
subject to further call modification depending on the database configuration
for the alternate DN.

When a call is presented to an idle loop key on the attendant console, the
following occurs:

1. The system checks the attendant for AAA eligibility by checking for the

AAA timer. The AAA timer activates the AAA feature.

2. When the timer expires, the unanswered call is forwarded to the

Attendant Alternative Answering DN (AAA DN) defined for an individual
attendant. Calls forwarded to the AAA DN are subject to the individual

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106

01.04

Standard

Release 5.0

27 July 2007