Nortel Networks NN43001-106 - Manual (Page 316)

316 Attendant Overflow Position
AOP DN is FR2, an external Public Exchange network call will not
be rerouted to the AOP DN because it is prohibited by the telephone
access restrictions.
• The system is in Night Service.
Feature interactions
AC15 Recall: Timed Reminder Recall
AC15 recalls are not routed to the Attendant Overflow Position. They are
directed to the first idle attendant or put in the attendant queue.
Attendant
The Calls Waiting indicator on the attendant console is updated when a call
is rerouted to the AOP DN.
Attendant Overflow Position Busy
If the telephone with Attendant Overflow Position (AOP) DN has an
Attendant Overflow Position Busy (AOP Busy) key activated, calls will not
overflow to any appearance of the AOP DN.
Attendant Recall
An Attendant Overflow Position call answered at an AOP DN may be
recalled to the attendant using the Attendant Recall capability (ARC key).
Attendant Timed Recall
Automatic Timed Reminders
After an attendant call has been rerouted using the AOP feature, there is no
automatic timed recall to the attendant or any other DN.
Automatic Call Distribution
Externally marked trunks will overflow to an Automatic Call Distribution
(ACD) DN. The ACD DN may only be an ACD agent configured as a virtual
Voice Mail System agent (for example, CallPilot).
Automatic Wake Up
Automatic Wake Up recalls are not redirected to a customer-defined
Attendant Overflow Position DN. Failed wake up calls stay in the attendant
queue or ring indefinitely on the console.
Call Forward All Calls
If the telephone assigned an Attendant Overflow DN has activated the Call
Forward All Calls feature, overflow calls are not rerouted to the telephone. If
an analog (500/2500 type) telephone is forwarded, AOP is canceled.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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