Nortel Networks NN43001-106 User Manual

Page 297

297

Attendant Forward No Answer

Contents

This section contains information on the following topics:

"Feature description" (page 297)

"Operating parameters" (page 298)

"Feature interactions" (page 299)

"Feature packaging" (page 300)

"Feature implementation" (page 301)

"Feature operation" (page 302)

Feature description

The Attendant Forward No Answer (AFNA) feature is comprised of two
capabilities. The first allows Direct Inward Dial (DID), Direct Outward Dial
(DOD), or Central Office (CO) calls, presented to the attendant and not
answered within a customer-defined period of time to be forwarded to
another attendant, or, if the customer is in Night Service, to the night DN.

The second capability allows Direct Inward Dial or Central Office calls,
presented to a station that is in Night Service, to be disconnected if not
answered within the pre-defined ring cycle, or time period. This second
capability is called Night Forward No Answer (NFNA).

Two timers are available: the Attendant Forward No Answer timer (AFNT)
and the Attendant Forward No Answer Buzz timer (AFBT), both of which
are programmed in LD 15.

If the AFBT timer is programmed, when a call is presented to the attendant,
the attendant receives a buzz at maximum volume for the duration of the
AFBT timer. If the value set for the AFNT timer is higher than that of the
AFBT timer, the attendant receives a buzz at normal volume for the duration

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106

01.04

Standard

Release 5.0

27 July 2007