Nortel Networks NN43001-106 - Manual (Page 205)

Operating parameters 205
For an unanswered call presented to a busy AAA DN, treatment is defined
by the features enabled for that customer and the AAA DN telephone.
The order listed below reflects the precedence when one or more call
forwarding features is equipped on the AAA DN:
1. Call Forward All Calls
2. Hunting
3. Call Waiting
4. Message Waiting (Direct Inward Dialing [DID] calls only) (if Message
Waiting Forward Busy (MWFB) is enabled in LD 15)
5. Call Forward Busy (DID calls only)
If no Call Forwarding feature is defined for the busy AAA DN, the call
remains on the attendant console, and the AAA timer is restarted. When the
AAA timer expires, the call is again forwarded to the AAA DN.
Operating parameters
Attendant Alternative Answering (AAA) is defined and applicable on a
customer basis only, not at the Console Presentation Group (CPG) level.
AAA only handles calls presented to the console, not calls in the attendant
queue. It is recommended that the AAA DN assigned to an attendant be
within the same CPG as the attendant.
Only 63 attendant consoles can be assigned per customer. Only one AAA
DN can be assigned per attendant; therefore, this feature is limited to 63
AAA DNs per customer, one for each attendant console.
With Night Service (NSVC) enabled and active, calls are rerouted to the
Night Service DN. Calls presented to the NSVC DN are not subject to AAA.
The AAA DN must be a valid DN or ACD DN. If invalid, the call stays on
the console.
The AAA DN defined is not subject to pretranslation. The AAA DN must
be the actual DN.
This feature allows more than one backup of the attendant to be available,
provided the designated alternative DN is defined as a member of a Call
Pickup group or as a Multiple Appearance DN.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.