Nortel Networks NN43001-106 - Manual (Page 355)

Feature operation 355
a. If the called attendant is talking to a caller, you hear the
conversation but you cannot be heard.
b. If the called console is idle, the S and D indicators go on.
c. If the called console is in Position Busy mode, you hear a fast
busy tone, the S and D indicators flash quickly, and the OBS/B.
VER indicator goes off.
4 Press Rls to end the procedure.
—End—
Call an attendant
To call an attendant in your group, follow these steps:
Step Action
1 Once in Position Busy mode, select an idle lpk key.
2 Dial the attendant access code.
3 Dial the attendant code.
You hear ringing. The S indicator flashes slowly.
4 Press Rls to end the call.
The S indicator goes on steadily, and the RLS indicator goes on.
—End—
Transfer a call to an attendant
You can transfer a call to an attendant in your group, even if the attendant’s
console is in Position Busy mode. To transfer a call, follow these steps:
Step Action
1 Dial the attendant access code; then the attendant code. The EXCL
SRC indicator goes on; the caller is automatically placed on hold.
The D indicator flashes slowly, the lpk and S indicators are on.
a. If you dial an incorrect attendant code or if the called console is
in Night Service mode, the transfer cannot be completed. You
hear a fast busy tone and the D indicator remains off. Press Rls.
b. If the called console is busy, you hear a busy tone and the D
indicator continues to flash slowly. Press Rls and your call is
placed in the attendant queue.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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