Nortel Networks NN43001-106 User Manual

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Attendant Break-In with Secrecy

AOCS set to DIS for party C

If AOCS is set to DIS for party C, then C

is disconnected and party B is re-rung by the attendant. The BKI indicator
goes off and the attendant hears ringback and the DEST indicator winks at
30 ipm. The attendant can then extend the call as normal.

AOCS set to OVF for party C

If AOCS is set to OVF then overflow tone is

given to party C and party B is re-rung by the attendant. The BKI indicator
goes off, the attendant hears ringback, and the DEST indicator winks at 30
ipm. The attendant can then extend the call as normal.

AOCS set to STD for party C

If AOCS is set to STD for party C, the

treatment is the same as default for the AOCS option. If party C is internal,
then DIS option applies to party C, and if party C is external, then ATN
option applies to party C.

Break-In (Consultation Only)

This console state indicates that the

attendant has been allowed to Break-In to the desired party’s call; however,
the attendant will not be able to extend the originating call. This situation
will occur under any of the following conditions:

•

An internal call is on the source port of the attendant console.

•

The attendant originated the call. In this case, the source indicator will
be used instead of the destination indicator to provide status information
(predial situation).

•

An external call is on the source and neither Camp-on nor Call Waiting
is possible at the wanted station (that is, Camp-on or Call Waiting not
possible or the station already has a call camped on).

•

The desired station is busy with Call Forward active and the attendant
initiated a predial Break-In.

The BKI and the EXCL SRC indicators are active, the DEST indicator is
flashing. At this point, the attendant is not allowed to press the RLS key to
extend the originating call, party A. The operation of the RLS key is ignored.
This is a current BKI operation.

The attendant may press the BKI key to exclude party C and talk directly
to party B, as described under the Attendant actions section. The BKI
and DEST indicators are flashing. While in this state, the attendant is not
allowed to press the RLS key to extend the originating call, party A. The
operation of the RLS key causes the secrecy to be turned off and the
situation to revert to a Break-In conference. The other operations described
in the Attendant actions section are available.

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106

01.04

Standard

Release 5.0

27 July 2007