Nortel Networks NN43001-106 - Manual (Page 214)

214 Attendant Announcement
RAN trunk interface announcements
Attendant announcements can be provided by existing RAN trunks.
To ensure that callers hear the announcements from the beginning,
configure the Recorded Announcement with a Delay Dial (DDL) at the Start
Arrangement (STRT) prompt in LD 16.
Answer Supervision for RAN trunks Use the Answer Supervision
(ASUP) prompt in LD 16 to return Answer Supervision by RAN to the
originator.
Post-RAN post treatment Existing RAN functionality allows an
announcement to repeat up to fifteen times. Post-RAN treatment is followed
after the defined number of repetitions. The number of repetitions and
Post-RAN treatment are defined in LD 16 at the REP and POST prompts
respectively.
For the Attendant Announcement feature, Post-RAN treatment uses RAN
Hunting. RAN Hunting allows a new RAN trunk to be connected after
the preceding RAN trunk is terminated. This allows a general Recorded
Announcement to play once. When this announcement finishes, it then
switches to another announcement.
If RAN Hunting is configured to connect to the same route, Hunting does
not occur. Therefore, the same Recorded Announcement repeats in a
continuous loop. If RAN Hunting is not configured, the current RAN route
is used.
Alternative Attendant Announcement treatment
With Alternative Attendant Announcement (AAT) treatment, different
announcements are provided to the caller depending on the time and date.
For example, a "Good morning!" greeting can be played until noon and then
the greeting is switched automatically to "Good afternoon!".
When you enable AAT in LD 16, you have the following options:
• Alternative Attendant Announcement Time of Day (AATO)
• Alternative Attendant Announcement Day of Week (ADAY)
• Alternative Attendant Announcement Holiday (AHOL)
You can configure up to four different optional times of day and four different
optional days of week. Configure these options to select an Alternative
Announcement Table (AATB). Only one alternate time and announcement
table can be used in the Route Data Block.
If a caller calls within a period specified by one of the Alternative Attendant
Announcement options, the Alternative Announcement Table is used.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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