Nortel Networks NN43001-106 - Manual (Page 216)

216 Attendant Announcement
With Call Answer Forced, an answer is provided in the following cases:
• a call terminates to the attendant, attendant queue or night station.
• the call answer option is enabled
• an external announcement has been configured in LD 56.
Operating parameters
If a greeting is not defined for one of the announcement types, the caller
receives a normal ringback tone. This generates an error message to the
maintenance terminal.
After system initialization, calls receiving an announcement are not restored.
The calls are dropped and the caller hears silence.
If a caller calls the night station directly, no attendant announcement is
provided.
Attendant Announcement is not provided on series calls.
Feature interactions
Attendant Alternative Answering
If the call to the attendant receives an attendant announcement and the call
is forwarded to the Attendant Alternative Answering DN, the announcement
is removed and an ANOF announcement is provided, if configured.
Attendant Barge-In
A busy tone is provided to the attendant when the operator barges into a
trunk that is receiving an attendant announcement.
Attendant Clearing during Night Service
When the attendant goes into night service and a call is in the attendant
queue, the call is routed to the night DN and receives the appropriate
announcement defined for the night station.
Attendant Forward No Answer
If a call is presented to the attendant, the call receives an announcement,
and is forwarded to the night station, the call is requeued. If the call goes to
the night station, the caller hears an ANNS announcement, if configured.
Attendant Interpositional Transfer
When an incoming call with Attendant Announcement enabled is transferred
to another attendant, no announcement is provided.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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