Nortel Networks NN43001-106 User Manual

Page 235

235

Attendant Break-In

Contents

This section contains information on the following topics:

"Feature description" (page 235)

"Operating parameters" (page 236)

"Feature interactions" (page 236)

"Feature packaging" (page 241)

"Feature implementation" (page 241)

"Feature operation" (page 241)

Feature description

The Attendant Break-In (BKI) feature simplifies the process required if an
attendant must break in to an established call. When an attendant receives
an urgent call and dials the destination DN, that DN may be busy. The
attendant may then have to break in to the call. This feature provides a
new key on the attendant console: the Break-In key. This feature allows
the attendant to extend a call to a busy extension through a simple key
operation.

The break-in process involves the following steps:

Step

Action

Use the Break-In key upon receiving the busy tone. This action
establishes a conference between the attendant and the members of
the established call (but excludes the incoming call). Parties hear
the intrusion tone; secrecy is preserved.

Announce that an important call is waiting and request that the other
parties disconnect from the call.

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106

01.04

Standard

Release 5.0

27 July 2007