Nortel Networks NN43001-106 - Manual (Page 334)

334 Attendant Recall with Splitting
It is important to note that this enhancement applies to calls transferred
to the attendant using Attendant Recall and Call Transfer only. Calls
transferred to the attendant through operation of the Conference key on
proprietary telephones, or through the operation of the Interpositional Call
Transfers, do not receive splitting.
Operating parameters
This feature applies only to calls which arrive at the attendant by way of
Attendant Recall or Call Transfer.
This feature will not function across a network.
This feature requires OPT in LD 15 (Customer Data Block) be set to either
SYA or EHS.
Feature interactions
Attendant Secrecy
Secrecy Allowed (SYA)
If Secrecy is allowed at the attendant console, a two-party connection will
be made only when the attendant answers the call. The attendant can
converse privately with either the source or the destination side (Splitting)
until the Loop key is pressed and a three-party connection is reestablished.
Secrecy Denied (SYD)
If Secrecy is denied at the attendant console, a three-way connection will
be established between the transferring party, transferred party, and the
attendant when the attendant answers the call.
Enhanced Secrecy (EHS)
Same as SYA except that a warning tone is included as part of all
conversations involving the attendant and two or more parties to indicate
that privacy has been interrupted.
Automatic Call Distribution (ACD)
A recall from an ACD DN to the attendant console will also activate the
Attendant Recall with Splitting feature. The call is treated as if it had come
from a normal internal DN instead of an ACD agent. The operation is
described in
"Normal Operation" (page 336)
Automatic Hold
This feature does not have precedence over Attendant Recall (that is,
automatic hold cannot be activated until the attendant answers the recall
presented on the console). However, it can be activated even before the
attendant answers a call transferred to the console.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.