Nortel Networks NN43001-106 User Manual

Page 313

313

Attendant Overflow Position

Contents

This section contains information on the following topics:

"Feature description" (page 313)

"Operating parameters" (page 314)

"Feature interactions" (page 316)

"Feature packaging" (page 319)

"Feature implementation" (page 319)

"Feature operation" (page 321)

Feature description

Attendant Overflow Position (AOP) allows certain types of calls to be
automatically rerouted to a specified idle Directory Number (AOP DN) when
calls waiting to be answered have exceeded a defined threshold, or an
attendant is in the Position Busy state, but the system is not in Night Service.

When a call that can be rerouted has been waiting longer than the
customer-defined Attendant Queue Timing Threshold (0-255 seconds), it
is rerouted to the AOP DN. Calls that can be rerouted to the AOP DN are
trunk calls, internal calls and Call Forward Busy, or Call Forward No Answer
calls directed to the attendant.

Attendant calls that cannot be rerouted are transfer calls, intercept calls,
parked call recalls, automatic or manual recalls, and attendant interposition
calls. These calls will not be answered until an attendant becomes available.

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106

01.04

Standard

Release 5.0

27 July 2007