Nortel Networks NN43001-106 User Manual

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Attendant Alternative Answering

telephone’s features, independent of the attendant. It is possible that
the DN rung is not be the AAA DN.

3. After the alternate telephone has been reached, the attendant console

releases the call.

4. If call termination is unsuccessful at the AAA DN, an error message is

generated that explains the problem:

•

If the error is because of an invalid AAA DN or tenant-to-tenant
access denied condition, the call remains on the idle loop key for the
attendant, and the AAA timer is not started again.

•

For all other errors, the call remains on the attendant loop key and
the AAA timer is restarted. The sequence is repeated until the call is
answered at the console, disconnected by the caller, or terminated
at the AAA DN.

When an Automatic Wake Up (AWU) recall is presented to the AWU key
on the attendant console, the following occurs:

1. The AWU key buzzes, and the associated indicator fast flashes.

2. The attendant presses the AWU key to accept the recall.

3. The attendant presses the RLS key to release the call. An AWU recall

must be acknowledged before any other calls can be presented to the
attendant.

4. With AAA, the AWU call is presented to the attendant for the duration of

the AAA timer. If an AWU recall is not acknowledged before the timer
threshold, the recall is returned to the attendant queue to be presented
later. The AWU recall will not be forwarded to the AAA DN.

If the AAA DN does not answer, call treatment is defined by the features
allowed for the originally dialed DN. If the originally dialed DN is the
attendant, call treatment is defined by the features allowed for the AAA DN.

The order listed below reflects the precedence when one or more call
forwarding features is equipped:

1. Call Forward All Calls

2. Message Center

3. Call Forward No Answer

•

Flexible Call Forward No Answer

•

Second Level Call Forward No Answer

•

Call Forward by Call Type

4. Automatic Timed Recalls (slow answer)

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106

01.04

Standard

Release 5.0

27 July 2007