Nortel Networks NN43001-106 - Manual (Page 213)

Feature description 213
Type of call Call destination
Announcement
received
Call Forward Busy treatment (CFB) Attendant, attendant queue, or night
station ANFB
Slow Answer Recall Attendant, attendant queue, or night
station ANSR
Attendant Extended calls Attendant, attendant queue, or night
station ANXC
Overflowed or Forwarded calls Attendant, attendant queue, or night
station ANOF
Special options
During normal operations, when a call terminates to the night station,
the ANNS announcement is given. This also applies to redirected calls.
However, on small systems where the switch is in permanent night mode,
call redirection information cannot be used. In this case, Call Forward No
Answer calls terminate to the night station and the caller receives an ANNS
announcement. If the Night station announcement priority (NIPR) option
in the announcement profile is set to "NO", calls redirected to the night
station receive an appropriate greeting.
If an announcement is required only when the call is in the attendant or night
service queue, set the Attendant Queue (ANQU) option to "YES".
Announcement source types
Either of the following external devices provides attendant announcements
to the caller:
• Tone interface
• Recorded Announcement (RAN) trunk interface (for example, Nortel
Networks Integrated Recorded Announcer)
Tone interface announcements
When announcements are provided through the tone interface, they are
treated as tones.
Tone announcements require a digital speech generator connected to the
faceplate connector of the Extended Conference (XCT) card or Tone and
Digit Switch (TDS) card.
Tone interface announcements are configured in LD 56.
Tone interface announcements play from the beginning of the announcement
until the attendant answers the call. No initial greeting can be played.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.