Nortel Networks NN43001-106 - Manual (Page 337)

Feature operation 337
• The controlling party is presented at the attendant console as a
destination, and the Destination indicator stays on steadily.
• The transferred party is presented at the console as a source, and the
Source indicator remains on.
• The source (the transferred party) is automatically excluded from the
connection, and the Exclude Source indicator is turned on.
• The destination (the transferring party) is connected to the attendant.
The previous two events only occur when the SYA or EHS option is
allowed. If SYD is defined in the Customer Data Block, a three party
conference will be set up instead.
• If the call is transferred from a proprietary telephone, the proprietary
telephone’s Attendant Recall indicator or the Call Transfer indicator is
turned off.
If the call is transferred from an M2317 telephone, then the screen on the
corresponding telephone will go to the established state.
The attendant then assumes control over both the source and the
destination as if both parties have been dialed by the attendant.
However, the transferring party can either return to the transferred party
or complete the transfer operation any time before the attendant answers
the call (that is, while the call is presented to the console, or placed in the
attendant queue).
Cancel Call Transfer
The station user can return to the original party (the transferred party),
before the attendant answers the call, as follows:
• The analog (500/2500 type) telephone user: By operating the register
recall again, which causes the call to revert back to a two-party call, and
the call to the attendant to be canceled.
• The proprietary telephone user: By pressing the DN key (DN indicator
flashes at 120 ipm), which causes the call to revert back to a two-party
call, the call to the attendant to be canceled, the DN indicator to stop
flashing and stay on steadily, and the Call Transfer indicator (or the
attendant Recall indicator) to turn off.
• By pressing the Release key or going on-hook, which causes the call
to revert back to a two-party call and to be put on hold, the call to the
attendant to be canceled, the Call Transfer indicator (or the attendant
Recall indicator) to turn off, and the DN indicator to flash at 120 ipm.
• The M2317 telephone user: By pressing the DN key (DN indicator
flashes at 120 ipm), which causes the call to revert back to a two-party
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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