Nortel Networks NN43001-106 - Manual (Page 308)

308 Attendant Interpositional Transfer
Interworking
The Attendant Overflow Position feature is supported in a UDP DPNSS1
network. An attendant can call or transfer a call to another attendant in a
multiple-console group, even when the destination attendant console is busy.
Network Attendant Service
An attendant is not able to call a specific attendant on another node by
dialing the attendant DN followed by the attendant number. The attendant
dials the NARS or CDP or LDN number the same as a telephone dials to
reach the attendants at another node.
Night Service Enhancements
The requeuing of interpositional calls is not allowed. Night Service
enhancements do not apply to interpositional calls, which remain on the
console until answered.
Feature packaging
This feature is included in base system software.
Feature implementation
LD 15 - Add/change an Interpositional Call Incoming Call Indicator (ICI) key on attendant
consoles.
Prompt Response Description
REQ: CHG Change existing data.
TYPE: ATT_DATA Attendant console options.
CUST Customer number
0-99 Range for Large System and CS 1000E system.
0-31 Range for Small System and Media Gateway 1000B.
- ICI 0-19 IAT Add an Inter-attendant Call ICI to all consoles.
Feature operation
To transfer a call to a busy attendant (attendant console):
• Press Rls. Your call will be the next call presented to the busy attendant.
To transfer a call to an attendant console in Position Busy mode:
• Dial the Interpositional access code (0) and the desired attendant
position number. You receive a busy tone. Press Rls.
To answer a call transferred to an attendant console in Position Busy mode,
follow these steps:
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.