MagTek EC2000 99875607 - Manual (Page 9)

2 - Introduction
ExpressCard 2000| Instant Issuance Card Personalization System | Hardware Service Manual
Page 9
2 Introduction
This document provides detailed information about maintaining the ExpressCard 2000 (EC2000). It is
part of the ExpressCard 2000 Service Library, which includes:

99875600 ExpressCard 2000 User Installation and Operation Manual

99875607 ExpressCard 2000 Hardware Service Manual

99875609 ExpressCard 2000 Parts Catalog
Documents in the service library reference each other frequently and are designed to be used together.
2.1 Recommended Preparation for Service Appointments
Before visiting a customer for a service appointment, MagTek recommends you do the following:
1) Review the documentation. For example:
a) 99875600 ExpressCard 2000 User Installation and Operation Manual contains important
information about the device, including Introduction to EC2000 Features, Introduction to
EC2000 Components, Operation, Maintenance, and Troubleshooting.
b) Section 2 Introduction, especially section 2.2 Important Safety Information and section 2.3
How to Handle ESD-Sensitive Parts.
c) All sections relevant to the service you will be performing. Depending on the service order, it
may include section 3 Preventive Maintenance, section 6 Diagnosis, section 5 Adjustments,
and section 4 Removal and Re-installation.
2) Gather and test/inspect all tools, materials, and documents, using section 1 Required Tools,
Materials, and Documents as a guide. If you are performing replacements, also gather and inspect
available replacement parts.
3) Copy software and documents you will need to a USB thumb drive.
4) Print any supporting documents you want to have available in hardcopy form.
5) Print a copy of 99875646 REF EC2000 PREVENTIVE MAINTENANCE CHECKLIST.
6) Test the field service laptop to make sure its browser and network connection are functional.
2.2 Important Safety Information
The information in this document is intended for use by trained professional service personnel only. It is
not intended for general use. To maintain the safety and integrity of the device, it is important to follow
the procedures laid out in this manual.
CAUTION: For your personal safety, and to prevent damage to the device, disconnect
power from the ExpressCard 2000 before you connect or disconnect any cable, electronic
board, or assembly.
2.3 How to Handle ESD-Sensitive Parts
To prevent electrostatic discharge (ESD) damage to electronic parts, follow the instructions below:

Keep ESD-sensitive parts in their original shipping containers until you are ready to install them.

When handling ESD sensitive parts, prevent static discharge by moving around as little as possible.
Static charges are produced by rubbing together clothing, carpets, furniture, etc.

Wear an ESD wrist strap connected to a metal part on the device’s chassis, such as the base plate.
This will discharge static electricity from your body.

Hold ESD-sensitive parts by their edges or their mounting trays. Do not touch their pins or circuitry.