NEC ExpressA1160 - Manual (Page 189)

Examine the Management Firmware Event Log
10-27
Table 10-6 Servicing FRUs and CRUs
If the
hardware
is a … And … Then …
FRU (n/a) Customers cannot replace FRUs. Customer should contact the
support center. If needed, NEC can send a service
representative to replace the FRU.
(If your system is connected to the support center by the Internet
and Remote Monitoring is configured appropriately, NEC
automatically received a Remote Monitoring event describing the
situation.)
CRU The customer
has a contract
that stipulates
that NEC
services CRUs
NEC will service the CRU. The customer should contact the
support center. If needed, NEC will send a service representative
to replace the CRU.
(If your system is connected to the support center by the Internet
and Remote Monitoring is configured appropriately, NEC
automatically received a Remote Monitoring event describing the
situation.)
CRU The customer
does not have
a contract that
stipulates that
NEC services
CRUs
It is the customer’s responsibility to service the CRU. The
customer should contact the support center to report the problem
and order a replacement CRU. When it arrives, the customer
should remove and replace the CRU according to the procedures
in this document.
(If your system is connected to the support center by the Internet
and Remote Monitoring is configured appropriately, NEC
automatically received a Remote Monitoring event describing the
situation.)
If you, the customer, still do not understand the nature of the problem, contact the
support center.
Further troubleshooting steps described next are typically done by NEC service
representatives.
10.7. Examine the Management Firmware Event Log
Examining the management firmware event log provides additional information to help in
troubleshooting.
10.7.1. Events and Event Logs
An event is a condition that is detected (for example, by a sensor) and reported to a
monitoring entity. The condition can be a system error, a change in an environmental
condition, a system resource that is outside currently accepted limits, or some other
system status that is no longer within specification. Typically, the event is written to an
event log. Some events result in an alert being issued, some do not. Some events