ZyXEL Communications IP PBX X6004 - Manual (Page 513)

Chapter 38 Troubleshooting
X6004 User’s Guide
513
5
If this does not work, you have to reset the X6004 to its factory defaults. See
Section 34.2 on page 473 .
I forgot the password
1
The default password is 1234.
2
Enter the initrd screens and reset the admin password to its default (see Section
38.6.3 on page 519 ).
3
If this does not work, you have to reset the X6004 to its factory defaults. See
Section 34.2 on page 473 .
I cannot see or access the Login screen in the web configurator
1
Make sure you are using the correct IP address.
• The default LAN IP address is 192.168.1.12 and WAN IP address is
172.16.1.1.
• If you changed the IP address ( Section 5.2 on page 130 ), use the new IP
address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for I forgot the IP address for the X6004
2
Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
Section 1.4 on page 46 .
3
Make sure your computer is in the same subnet as the X6004’s LAN or WAN. (If
you know that there are routers between your computer and the X6004, skip this
step.)
4
Make sure you access the X6004 web configurator via HTTPS (https://the X6004’s
IP address), not HTTP.
5
Make sure your computer is with an IP address which is in the white list of the
X6004’s WWW access.
6
Make sure your Internet browser does not block pop-up windows and has
JavaScripts and Java enabled. See
Section 4.1 on page 115 .