ZyXEL Communications IP PBX X6004 User Manual
Page 373
Chapter 24 ACD
X6004 User’s Guide
373
Auto-Attendant
The X6004’s auto-attendant feature is an integral part of the ACD system. When a
caller first dials in, the auto-attendant receives the call. The auto-attendant then
passes the call to the ACD system.
To link the ACD system with the auto-attendant feature:
1
Create at least 2 agent identities in the ACD system (
) to
ultimately receive incoming calls after they have been routed by the X6004. You
can click Configuration > ACD > Agent to open this screen.
2
Define at least 1 skill in the ACD system (
). The rules
defined here will help the X6004 properly route calls to the agent identities
created in step 1. You can click Configuration > ACD > Skill to open this screen.