ZyXEL Communications IP PBX X6004 - Manual (Page 382)

Chapter 24 ACD
X6004 User’s Guide
382
Priority Select an agent from the Available Exten. list, then choose a priority.
The priority indicates to whom the incoming calls are routed first.
The highest priority is 1 while the lowest priority is 5.
If multiple agents share the same priority, then the Ring Strategy
applies first to the highest priority group, then if all those agents are
engaged it applies to the next group, and so on.
Available
Exten.
This list indicates all available agents in the X6004.
Member This list indicates all members who are assigned to this skill.
< and > Use the arrow buttons to add from the Available Exten. list to the
Members list. You can also remove agents from the Members list.
Apply Click this to save your changes.
Cancel Click this to go back to the previous screen without saving your
changes.
Table 140 Skill > Skill Setting (continued)
LABEL DESCRIPTION